Return and Refund Policy

At Micah Gadgets, we strive to provide high-quality cooking essentials, appliances, and kitchen storage solutions. We understand that sometimes things don’t go as planned, so we have established the following refund and return policy to ensure a satisfactory shopping experience for our customers.

1. General Return Policy

• Eligibility for Returns: You may return items within 14 days from the date of delivery if they are in their original condition, unused, and in the original packaging.
• Non-returnable Items: Unfortunately, some items are non-returnable, including:
  • Opened or used cooking appliances
  • Customized products
  • Items marked as final sale

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] within 3 working days of receiving your order to request a return authorization.
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Return Instructions: We will provide you with instructions on how to return the item(s).

3. Return Shipping

• You will be responsible for paying the shipping costs for returning the item(s) unless the return is due to an error on our part (e.g., defective or incorrect item).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
• Refund: If approved, your refund will be processed, and a credit will automatically be applied to your cash-on-delivery amount for your next purchase or a refund via other agreed-upon methods.
• Timing: Please allow 7-14 days for your refund to be processed after we receive the returned item.

5. Exchanges

• If you would like to exchange an item for a different size or model, please follow the return process above and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within  7 days of delivery. We may require photographic evidence of the damage.
• We will work with you to resolve the issue, which may include a full refund or replacement.

7. Contact Us

For any questions or concerns regarding our refund and return policy, please contact us at [email protected].